booking & Cancellations
At Sensory Escape, we’re committed to providing guests with a welcoming and stress-free experience. Here’s what you need to know:
Booking:
To secure your spot, you can book your session in advance through our website or by calling our friendly front desk team.
You will need to make a full payment at the time of booking.
Arrive at least 10 minutes early to make the most of your session.
Cancellation:
Life happens! If you need to cancel, here’s the scoop:
48 hours’ notice: Full refund.
24 to 48 hours’ notice: 50% cancellation fee.
Less than 24 hours or no-show: No refund.
We appreciate your understanding.
Rescheduling:
Sometimes, plans change. If you need to reschedule:
24 hours’ notice: No problem! Subject to availability.
Within 24 hours: A 25% rescheduling fee may apply.
Emergencies? Let’s chat—we’re here to help.
Late Arrivals:
We get it—traffic jams and unexpected delays happen. If you’re running late:
Your session may be shortened.
Late arrival rescheduling may incur a fee.
We’ll do our best to accommodate you!
Event Policy:
Planning a party or special event at Sensory Escape? Fantastic!
Parties & Events must be booked at least 72 hours in advance.
Our team will create a magical experience for your group.
Exceptions:
Got a unique situation? Reach out! We’re human, too, and we’ll work something out.
Policy Changes:
We reserve the right to tweak these policies as needed. Any updates will be posted on our website.
Thank you for choosing Sensory Escape! We can’t wait to welcome you and your little ones.